Aug 18, 2009

Xbox 360 Failure Rate Reaches 54%!!!

A new survey published in Game Informer's print edition indicates the Xbox 360 failure rate has climbed to a shocking 54.2%. The magazine surveyed nearly 5000 readers, asking them about their experience dealing with broken consoles.

Here are their findings:

    Console failure rate

    Xbox 360 – 54.2%
    Playstation 3 – 10.6%
    Wii – 6.8%

    Percentage of console owners who suffered a second hardware failure after the original repair.

    Xbox 360 – 41.2%
    Playstation 3 – 14.7%
    Wii – 11%

    Percentage of people who rate their customer service experience "very helpful"

    Nintendo – 56.1%
    Sony – 51.1%
    Microsoft – 37.7%

    Percentage of respondents whose friends have had console hardware failures.

    Xbox 360 – 69.9%
    Playstation 3 – 12.4%
    Wii – 6%

The magazine also makes a few notes about their results:

The reason the Wii has the lowest hardware failure rate could be because console is played the least of the three. 41.4% of Wii owners surveyed said they play the console less than one hour a day, meanwhile the majority of Xbox 360 (40.3%) and Playstation 3 (37%) owners say they play their console on an average of three to five hours day.

Also, only 3.8% of respondents said they'd never buy another Xbox system because of the failure rates.

Source: IGN

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